Behavioral skills for managers are an essential part of the management repertoire. These skills include sensitivity training and personal development. To develop these skills, you can practice them in the workplace. If you are unsure how to start, you can create a schedule that spells out what you must do on a certain day, then practice it until it becomes a habit. Then, you can naturally apply it.

You can avoid conflicts

If you’re a manager, you should consider taking sensitivity training. After all, it’s never easy to get along with a team of people. But with the right training, you’ll have a better chance of fostering good relationships and avoiding conflict. But how can you make sure your team members are sensitive to each other’s feelings? Consider these tips. They might help you get started.

You need to take care of your employees’ personal development

As a manager, you need to take care of your employees’ personal development. If you have a team of people, you can involve them in decision-making and ask them what they would like to improve. This can spark new ideas and make the decision more useful. Personal development is for employees and managers, who need to improve their skills and knowledge. Involving employees in their personal development is an effective way to improve your team’s productivity.

You can have a good return on investment

The returns of investing in a manager’s behavioral skills are not necessarily related to the manager’s performance. For example, a manager who makes good decisions could have a greater return on investment than one who makes poor ones. This is the endowment effect. As the term suggests, the return of an investment in behavioral skills is greater if the manager makes good decisions, while a negative decision would result in a loss of value. The data on the endowment effect shows that the effect persists – a ratio above 100 is almost half as likely to be above 100 next month. Of course, the sample population is large enough to make statistical significance.

A manager should possess the ability to understand people’s emotional states, especially when dealing with customers. Empathy involves proactive responses, intelligent actions, and empathy for others. This is one of the key behavioral skills needed for successful management. People with empathy understand what is happening around them and are more likely to anticipate their needs.